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cPanel comes with a few useful statistic and monitoring tools analytic that contains important and useful information of your web server’s traffic and visitors. Step 1 Login into cPanel. Step 2 Click on any statistic and monitoring tool that you want to see.   Latest Visitor – Log file that displays a list of the latest visitors’ IP address. Bandwidth – You can monitor and view your web server’s bandwidth usage. Webalizer – Powerful statistic logging tool that contains all the important information you need to analyze your visitors and site traffic. Webalizer FTP – Statistic logging tool for monitoring FTP traffic. Raw Access Log – Raw data of your web server’s information. Analog Stats – Another web based statistic logging tool that is quite similar to Webalizer but display datas in analog format. Error log – Log file containing errors encountered on your web server. Awstats – Another web based statistic logging tool that is quite similar to Webalizer and Analog Stats but more polished and has a better GUI.

You can setup email filtering rules for all your email accounts easily. You can easily filtered out spam mails before they even reach to your users’ inbox. Step 1: Login into cPanel. Step 2: Click “Account Level Filtering” under the “Mail” section.   Step 3: Click “Create a new filter”. Step 4: cPanel has advised users to use multiple and simple filters instead of a single, monolithic filter because Exim, the server’s mail transfer agent, handles many small rules much more efficiently than a single large rule. Hence, break your filtering rules down to as simple as you can. Step 5: Give a name to your filtering rules. Do take note, words like “rule” or “converted rule” are not usable. Example: If you are receiving spam emails from spam@testing.com.my, add spam@testing.com.my into the rules under “From” and “Equals”.   If you receive spam mails with subject headings such as “viagra” or “Earn up to $100K per month!”, add those keywords into the rules under “Subject” and “Contains”. You can choose other filtering rules such as “Equals”, “Begins with”, “Ending with” and etc. You can create multiple filtering rules by clicking “+” sign.   Step 6: Choose an action for filtered mails. “Deliver to Folder” is recommended as there are times, the emails returned a false positive and you might miss out a legitimate email. Step 7: Click “Create”. Step 8: You can now test the new email filtering rules. Perform the test by sending an email to yourself that contains keywords or phrases that will match the filtering rules. Click on “Test Filter”.   Step 9: You will see a message saying the email has been filtered and delivered to the trash/spam folder.

SPF – Sender Policy Framework (SPF) is an email validation system designed to prevent email spam by detecting email spoofing, a common vulnerability, by verifying sender IP addresses. SPF allows administrators to specify which hosts are allowed to send mail from a given domain by creating a specific SPF record (or TXT record) in the Domain Name System (DNS). Mail exchangers use the DNS to check that mail from a given domain is being sent by a host sanctioned by that domain’s administrators. DKIM – DomainKeys Identified Mail (DKIM) lets an organization take responsibility for a message that is in transit. The organization is a handler of the message, either as its originator or as an intermediary. Their reputation is the basis for evaluating whether to trust the message for further handling, such as delivery. Technically DKIM provides a method for validating a domain name identity that is associated with a message through cryptographic authentication.   Step 1: Login into cPanel. Step 2: Click on “Email Authentication” under “Mail”.   Step 3: Click on “Enable” for both DKIM and SPF.   Step 4: Save and exit.        

There are two possibilities why you would receive an error message “IP address has change” from cPanel. 1) Your Internet Service Provider (ISP) has a short DHCP lease time, causing your IP address to be renewed/released and reassigned while you are logged into cPanel. 2) You are attempting to login into cPanel using the same account from two different devices concurrently. There are two ways to resolve the error message. The first method is to relogin into cPanel. This usually works. However, if method #1 doesn’t work, you may attempt method #2, by configuring your cookie IP validation settings. Method #2 is only applicable for accounts with cPanel and WHM version 11.28 and above. Note: You must have a Cloud Hosting Re-seller Account or higher. Step 1: Login into cPanel and WHM. Step 2: Click on “Main” -> “Server Configuration” -> “Tweak Settings” -> “Security Tab”. Step 3: Look for “Cookie IP Validation”. For more information, you may click on the “?” sign. It reads: Validate the IP addresses used in all cookie based logins. This will limit the ability of attackers who capture cPanel session cookies to use them in an exploit of the cPanel or WebHost Manager interfaces. For this setting to have maximum effectiveness, proxy domains should also be disabled. Step 4: Change the settings to “Loose” and the frequency of re-authentication will be lowered. You can also disabled it entirely. Step 5: Disable proxy domains. If you do not perform this step, you have to utilize a proxy server with a static IP address to establish and maintain your connection. Step 6: Clear your web browser’s cache and login into cPanel like normal.

Max Deferrals Limit This tool tracks and limits outbound mail based on the maximum percentage of failed or deferred messages a domain may send per hour.The system examines outgoing mail over the last hour to determine whether the domain has exceeded the limit. When a domain exceeds the limit, it cannot send mail until enough time has passed so that the domain is back under the limit. Our shared servers are set to a failure ratio of 75%. The tool is hardcoded to track deferrals/failures after 5/5 have been reached for the past hour. Once the limit and 75% failure ratio have been hit, ALL mail for the domain will fail until the ratio drops below 75%. This will happen after the earliest failure(s) roll off the beginning of the hour. Tracking & Bounces Percentage counts do not start until there have been 5 defers or failures. This is what the (x/5) is indicating in the bounce message. The measurement of defers and failures kicks in once 5 defers or failures have occurred. So, if a user sends out 4 emails and 4 of them are deferred, we would see a (4/5) in the logs. If you have a 75% threshold on suspending email sending, even though 100% of this user’s messages have failed, that user will still be able to send email because a total of 5 messages haven’t bounced during that hour yet. The percentage of failures kicks in after 5 total failures, and then allows up to a 75% failure rate for the rolling hour. Example: Lets say you are trying to send out 60 emails, one each minute. If the first 5 emails go through without an error and then the next one fails, that would be the first failure. So in the first 6 minutes you have 1 failure. This earliest failure will mark the rollover of the next hour. The next 10 emails go through fine, but then 4 emails after that fail. At this point, you have reached the 5 failure limit. It has now been 20 minutes altogether. However, the first failure was 6 minutes in. The domain sending out the emails would not be able to send any further email until an hour has passed since the first failure. In this case, you would need to wait 46 minutes to send another email, as the first failure would drop off at that point, leaving you with 4 failures in the past hour. FAQ 1. For the hourly limits, is this a set hour (i.e. 3:15 to 4:15pm)? No, the “per hour” means “in the past 60 minutes”. When a defer or failure happens, if there are additional failures in the past 60 minutes, +1 is added to this count. The ‘hour’ is based on the earliest failure (that keeps it over 5/5). 2. If I send 1 message in the hour, and it fails, does that mean all my other messages in the hour also fail? No bounces until 5/5 messages (for the hour) are reached, from that point on it’s 75% of the messages they send. If they are over 5/5 and 75%, further messages will immediately bounce and drop (they will not be re-queued), even if they are good messages. This is a defense the server needs to avoid abuse – even spammers/hackers get lucky when they blast out illegitimate e-mail. Having a larger number of failures is suspicious not only to your local mail server, but to remote recipients as well      

You can track the progress of email sent to and from your cPanel email accounts. Mail log data is usually available for up to 10 days. To see these logs via a user friendly interface, please follow the below steps. 1. Login to your cPanel 2. Under the Email heading, click the Track Delivery icon On the next page, you can see the most recent entires in your account’s mail log. You can scan these entries or use the search tool to look up logs for the RECIPIENT’S or TO email address –   A few tips : You can quickly filter your results using these options –  You can see the full detail from the mail logs for any given result by clicking the information icon on the far right – You can display/browse older results by using the options to move from page to page or to display more results           

How To Create Filter 1) Login into your cPanel.  2) Choose Global Email Filters. 3) Click at Create a New Filter  4) Enter the filter’s name in Filter Name. 5) Configure your filter’s rules and actions.  6) Click create.           

If you run your own cPanel server or use our SME hosting service, you are given the option of running different versions of PHP to suit your your requirements. Changing the PHP version 1. Login to your cPanel control panel 2. Under Software, click MultiPHP Manager 3. For this example, the current version for this domain is PHP 5.6 To change the PHP Version, tick the box at the left-side of the domain.com, choose the preferred PHP Version from the drop-down menu, then click Apply   cPanel is a control panel that allows for the easy management of all elements of your web hosting account. Logging in to cPanel will bring you to a screen that looks like this:   Navigating is easily done in cPanel through the use of the search bar, highlighted in orange below:  

cPanel is a control panel that allows for the easy management of all elements of your web hosting account. Logging in to cPanel will bring you to a screen that looks like this:   Navigating is easily done in cPanel through the use of the search bar, highlighted in orange below: Let’s start off with creating additional users within cPanel by navigating to User Manager menu. Creating new users is optional, but is helpful in demarcating different privileges for users with different roles. This can be found in the homepage or through the use of the search bar. Once in the User Manager menu, click on Add User and include all basic information of the new user. The privileges of the user can be assigned according as per the image below. Once done, click on Create to finalise the details. Once your new user has been created, it can be found in the User Manager menu. Your new user will now be able to log into cPanel using the login details provided.